Any product bought can be exchanged, provided it is unused and still has the label and tag in their original state.
For sale orders, exchanges will be provided for valid reasons only i.e. Faulty or incorrect items delivered.
Refunds are not in cash – the client will be issued a coupon of the same value valid for Online Store ONLY, which can be used immediately or in the future.
Exchange Policy is only liable within 14 days after the goods are delivered.
For international orders, we do not offer exchanges unless we deliver the incorrect order or the product is faulty.
Istabraq does not provide exchange/refund for custom orders.
Exchange Procedure:
For exchange you can contact our customer services by emailing us at info@istabraq.pk or can call us at (+92) 312-2351415 along with your order number.
Customers will be required to ship the items back for exchange to the address provided by our team.
In case of a faulty/incorrect item delivered to you, the return shipping cost will be reimbursed as an online credit voucher.
For exchange of a non-faulty item, the customer will bear the return shipping cost along with the exchange charges guided by the team accordingly.
Credit voucher or your desired exchange item will only be provided once the team has received your returned items.
Order Cancellation:
You may cancel your order by emailing us at info@istabraq.pk before the order has been processed.
Orders cannot be cancelled once shipped.
Custom orders can only be cancelled within 3 days of order placement.
Istabraq has the authority to cancel orders for reasons such as; the item is out of stock, pricing errors, or the credit card payment declined by the issuing financial institution.
