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- Any product bought can be exchanged, provided it is unused and still has the label and tag in their original state.
- For sale orders, exchanges will be provided for valid reasons only i.e. Faulty or incorrect items delivered.
- Refunds are not in cash – the client will be issued a coupon of the same value valid for Online Store ONLY, which can be used immediately or in the future.
- Exchange Policy is only liable within 14 days after the goods are delivered.
- For international orders, we do not offer exchanges unless we deliver the incorrect order or the product is faulty.
- Istabraq does not provide exchange/refund for custom orders.
- For exchange you can contact our customer services by emailing us at [email protected] or can call us at (+92) 312-2351415 along with your order number.
- Customers will be required to ship the items back for exchange to the address provided by our team.
- In case of a faulty/incorrect item delivered to you, the return shipping cost will be reimbursed as an online credit voucher.
- For exchange of a non-faulty item, the customer will bear the return shipping cost along with the exchange charges guided by the team accordingly.
- Credit voucher or your desired exchange item will only be provided once the team has received your returned items.
- You may cancel your order by emailing us at [email protected] before the order has been processed.
- Orders cannot be cancelled once shipped.
- Custom orders can only be cancelled within 3 days of order placement.
- Istabraq has the authority to cancel orders for reasons such as; the item is out of stock, pricing errors, or the credit card payment declined by the issuing financial institution.